General informations and conditions

BOOKING CONFIRMATION

The reservation is considered confirmed only after we receive your credit card information as a guarantee**, following which we will send you the final confirmation.
Advance payment: a deposit will be charged in accordance with the cancellation policy at the end of the free cancellation period.
As an alternative to the credit card you can make a bank transfer at the time of booking equal to 30% of the amount of the stay, for stays of three nights or more.

The amount to be paid as a deposit for stays under three nights: 1 night=100% and 2 nights=50% of the amount f the stay.

Banca Malatestiana, Filiale Alba
ABI:07090 – CAB: 24103 – CIN: X
EUR IBAN: IT69X0709024103028010181421
CODICE BIC: CCRTIT2TMAL

PLEASE NOTE: Bank transfers close to the date of arrival or departure are not allowed. – By credit card: Communicating by email or phone: type, number and expiration date of your card with written permission for withdrawal from credit card.

CANCELLATION POLICY
Only written cancellations will be considered valid.

SUMMER 2021 from May 21st  to September 21st: no penalty for cancellations before 21 days of arrival – in case of late cancellations up to the day before arrival the amount paid will be retained:

• 30% of the amount of the stay for stays equal to or more than 3 nights.
• 50% of the amount of the stay for 2-night stays.
• 100% of the amount of the stay for 1-night stays.

In case of cancellation on the day of arrival or a no-show the full amount of the stay will be charged.

For Ponti (long holiday weekends), Easter and New Year’s Eve:

Valid from 2/4/2021 to 05/04/2021
from 21/05/2021 to 12/09/2021
from 29/10/2021 to 01/11/2021
from 21/12/2021 to 08/01/2022

no penalty for cancellations made 7 days prior to arrival – in case of late cancellations up to the day before arrival the amount paid will be retained:

• 30% of the amount of the stay for stays equal to or more than 3 nights.
• 50% of the amount of the stay for 2-night stays.
• 100% of the amount of the stay for 1-night stays.

In case of a cancellation on the day of arrival or a no-show the full amount of the stay will be charged.
For all other periods:  no penalty for cancellations made within 48 hours before arrival – in case of late cancellations up to the day before arrival the amount of one night will be retained – in case of cancellation on the day of arrival or a no-show the full amount of the stay will be charged.

In case of NON-REFUNDABLE the amount paid at the time of booking will be entirely lost.

 

VALIDITY OF THE BOOKING
The reservation guaranteed with a deposit will be valid until 24:00 on day of arrival.

ARRIVAL AND DEPARTURE
The room is at your disposal from 14:00 on the day of arrival until 10:30 on the day of departure. For arrivals and / or departures at other times please contact the reception.

LATE DEPARTURES / EARLY ARRIVALS
The late arrival or early departure, involves however the payment of all nights booked.

RULES ‘OF PAYMENT
We accept payment cash and major credit cards.

At any time the hotel may block the amount of the stay due, net of any down payment or deposit, on the credit card provided at the time of booking.

MEALS
For meals not consumed is not practiced any reduction.

PREFERRED ROOM CHOICE SUPPLEMENT
At the time of booking it is not always possible to confirm the room number, the floor and the location, but only the generic type chosen. In case of special needs or requests, with a minimum stay of 7 nights, you can choose to stay in a specific room by adding a supplement of 5% to the quotation of the generic type.

BEACH (where included) During the booking is not always possible to confirm the number of the room, floor and location, but only the type of stay choosen.
The beach is included on the day of arrival to the day before departure (the last day is on request and extra).
The beach is accessible to 4-legged friends by booking umbrellas reserved for them;  it is advisable to book the umbrella in advance because spaces are limited and not guaranteed even with the Summer package.

Clicking here will find the rules for the acceptance of 4-legged friends in the private beach

LEARDINIGROUP TRIP CANCELLATION SERVICE
To protect yourself from losses due to unforeseen cancellations of a whole reservation, we recommend signing up to our worthwhile Trip Cancellation Service, at the cost of €15.00 a day per room (minimum stay 5 nights).

STAYS OF MINORS
Minors can stay in the hotel only if accompanied by at least one parent and presenting an identification document; minors cannot stay in the hotel alone, even if they are in possession of ID or a parent’s proxy.

The “Leardinigroup Trip Cancellation” service protects you in the instance of:
– a cancelled reservation due to illness or a serious accident involving the guest who booked the stay
– a serious accident or a sudden serious accident that results in the hospitalization of a family member of the guest.
– serious damage (theft, fire, etc.) to the guest’s home (house, apartment) that requires their presence.
In each of the above instances a certificate verifying the reason for the cancellation is required (medical certificate/police certificate, etc.).
The “Leardinigroup Trip Cancellation” service only covers the cancellation of an entire reservation and cannot be put into effect in the instance of an unforeseen late arrival or early departure.